In today's competitive business landscape, the efficient management of operations holds the key to delivering value to customers. At IIPD Global, we understand the pivotal role operations play in meeting customer needs and ensuring the highest quality in products and services. In this Course, we delve into the intricacies of operations management, emphasizing the importance of aligning customer-centric strategies with production, marketing, and dynamic operational goals.
Course Duration | 5 Days |
Course Objectives
- Discuss Elements of Good Procurement Process
- Develop methods of Contractor Performance Measurement
- Learn methods of Tender Evaluation
- Review Contract Strategies
- Explore steps in Developing Performance Based Service Contracts
- See examples of important commercial Contract Clauses
- Be presented with the Essential Elements of a Contract
Who should attend?
This course is designed for all staff who are involved with the procurement business including Contract administrators, Procurement staff, Tender or Project Support Staff, Construction Supervisors and Coordinators, and IT Tender and Project Supervisors and Coordinators. Â
Course Outline
Day One
- Contracting Strategy
- Elements Of A Good Procurement & Competitive Bidding Process
- Selecting The Right Contracting Strategy
- The Importance Of The Contract
- Types Of Statement Of Work
- Specification Check List
- Planning the Procurement Lifecycle
Day Two
- Evaluation and Contract Preparation
- Basic Contract Types
- Developing Tender Evaluation Criteria
- The Trade Credit concept and Payment terms analysis
- Price and Cost Analysis
- Cost – Benefit Financial Analysis
- The Total Cost of Ownership Analysis
- Case Study
Day Three
- Important Elements of the Contract
- Objectives Of The Contract
- The Role of Contract Manager
- Responsibilities of Contract team members
- Contract Check Lists
- Methods Of Payment
- Delivery terms - The Incoterms 2010
- Inspection, Acceptance, Rejection
- Clauses For Defects In Material And Workmanship
Day Four
- Risk assessment arrangement in procurement
- Today’s Challenges Regarding Force Majeure
- The 7Rs and 4Ts of Risk Management
- How To Deal With Contract Changes
- What Constitutes A Breach?
- Remedies For Breach Of Contract
- Penalty/Liquidated Damages Clause
- Types Of Bonds & Guarantees
Day Five
- Negotiation and Conflict Resolution
- The negotiation process
- Preparation & planning Â
- Negotiation techniques
- Monitoring Supplier Performance using the SCOR model
- Disputes Resolution ProvisionsÂ
In conclusion, IIPD Global is committed to the principles of operations management that prioritize customer needs, supply chain efficiency, and strategic collaboration between production and marketing. Our dynamic operational strategies are geared towards not just meeting but exceeding customer expectations. With a customer-centric approach, we ensure the long-lasting success and future growth of our organization.