Refund Policy

Postponement, Cancellation and Refund Policy

For Dedicated Corporate Training – Fixed Schedule

Notify IIPD ASAP with a written notification to the training consultant and with a copy to training@iipdglobal.com.

All cancelations and postponements shall be done in written form.
In case of client cancelation:
- No cancelation fee if the cancelation takes place not less than 14 days prior to the beginning of the course,
- 50% cancelation fee if the cancelation takes place between 7 days and 14 days prior to the beginning of the course,
- 100% cancelation fee if the cancelation takes place less than 7 days prior to the beginning of the course,
In case of client postponement:
- IIPD issues a credit note that states that the paid amount can be used for participation in any of the company’s courses which are scheduled in a period of 12 months from the date of the credit note.
- A 25% postponement fee if the postponement takes place less than 10 days prior to the beginning of the course.
In case of IIPD cancelation:
- A 100% refund shall be applicable if IIPD decides to cancel the event – the client has an option to receive a credit note which can be used for any course for a period of 12 months.
In case of IIPD postponement:
- the client may choose to participate in the same course at a later date or to be issued a credit note that states that the paid amount can be used for participation of any of the company’s courses which are scheduled in a period of 12 months from the date of the credit note.

For Batch courses – Fixed Schedule

All cancelations and postponements shall be done in written form.
In case of client cancelation:
- No cancelation fee if the cancelation takes place not less than 14 days prior to the beginning of the course,
- 50% cancelation fee if the cancelation takes place between 7 days and 14 days prior to the beginning of the course,
- 100% cancelation fee if the cancelation takes place less than 7 days prior to the beginning of the course,
In case of client postponement:
- IIPD issues a credit note that states that the paid amount can be used for participation in any of the company’s courses which are scheduled in a period of 12 months from the date of the credit note.
- A 25% postponement fee if the postponement takes place less than 10 days prior to the beginning of the course.
In case of IIPD cancelation:
- A 100% refund shall be applicable if IIPD decides to cancel the event – the client has an option to receive a credit note which can be used for any course for a period of 12 months.
- In case of IIPD postponement – the client may choose to participate in the same course at a later date or to be issued a credit note which states that the paid amount can be used for participation of any of the company’s courses which are scheduled in a period of 12 months from the date of the credit note.

For Individual - Flexible schedule

Students must inform their availability to attend at least 3d prior to the training day and get a confirmation for the same.
Once confirmed and a seat is reserved for the student, cancellation is not possible within 3 days of the training day.
After confirmation, if the students do not show up, the training hours will be consumed.
Students must attend at the agreed time slot, up to 30 minutes late reasons are accepted, and more than that will be consumed from the training hours.
Students are ultimately responsible for confirming themselves.
Students must complete the course and appear for the final exam within the stipulated maximum duration of the course.
If the student fails to complete the course within the stipulated duration, the student needs to provide a written request citing the reasons for extending the course duration.
Readmission to the course is subject to institute and KHDA approval and will incur Re-admission charges.
A 10% of refund fee will be applicable if the course is cancelled up to 10 days before the course starting date.
A 20% of refund fee will be applicable if the course is cancelled up to 3 days before the course starting date.
No- cancellation is allowed within 3 days of the course starting date and no refund shall be applicable.
No refund shall be applicable for cancellation at any point after starting the course.

REFUND POLICY

It is IIPD’s policy that all sales are final.
Refunds will be subject to a 5% bank fee for processing in cases of payment made by through an overseas transfer, credit or debit card, or online. The 5% is calculated based on the overall cost of your course, including VAT·
It may take up to 45 days for the refund transfer to be completed.
Refunds will be done only through the Original Mode of Payment

GENERAL

Failure to pay will result in cancellation of any current and future company enrollments and the case will be sent to collections.
Credit notes are valid for 12 months from invoice date and are non-transferable.
Client agrees not to hire any IIPD employee for (1) year after the completion of the training ordered an Order Agreement