Cultural Intelligence Course

In today’s global business landscape, success depends not just on technical skills but on the ability to navigate cultural differences effectively. The Cultural Awareness & Cross-Cultural Skills Training is designed to help professionals, managers, and teams in Riyadh and across the GCC develop the knowledge, strategies, and practical skills needed to thrive in multicultural environments.

This program goes beyond theory, combining insights from Hofstede’s Cultural Dimensions, the Lewis Model, and intercultural communication frameworks with real-world exercises. Participants will learn to communicate clearly, resolve conflicts, and foster an inclusive workplace where diverse teams can perform at their best.

Whether you manage international clients, lead cross-cultural teams, or collaborate with colleagues from different backgrounds, this course equips you with the tools to build trust, improve collaboration, and enhance overall organizational effectiveness.

Learning Outcomes & Benefits

After completing this course, participants will be able to:

• Recognize the impact of cultural differences on workplace behavior and team performance.
• Identify and overcome biases, stereotypes, and assumptions that can hinder collaboration.
• Apply intercultural communication techniques to enhance engagement and understanding.
• Use tact, diplomacy, and negotiation strategies to resolve conflicts in diverse teams.
• Build strong, trust-based relationships with colleagues, clients, and stakeholders.
• Implement practical strategies to improve organizational inclusivity and global business performance.

Who Should Enroll

This course is ideal for:

• Managers, team leaders, and supervisors oversee multicultural teams.
• HR professionals, trainers, and learning & development specialists.
• Customer service, sales, and client-facing employees working with international clients.
• Professionals preparing for international assignments or relocations.
• Corporate teams aiming to embed a culture of inclusion and collaboration.

Course Outline

Cultural Intelligence Course enables professionals to understand, respect, and adapt to diverse cultural perspectives in global business settings. Participants learn to communicate with sensitivity, build inclusive relationships, and leverage cultural differences as a source of innovation and organizational strength.

Day 1 – Foundations of Cultural Awareness

• Understanding the concept of culture and its influence in the workplace.
• Hofstede’s 5 Cultural Dimensions and their practical applications.
• The Lewis Model: Identifying communication and behavior styles across cultures.
• Self-assessment: Measuring personal cultural openness.
• Recognizing culture shock and strategies for adaptation.

Day 2 – Applied Cross-Cultural Skills

• Enhancing intercultural communication and overcoming language nuances.
• Building rapport, trust, and collaboration across diverse teams.
• Identifying and addressing stereotypes and unconscious biases.
• Conflict resolution techniques using transactional analysis and negotiation frameworks.
• Role-playing exercises simulating real-world multicultural scenarios.

Methodology

Our training methodology is designed to combine practical application with theoretical knowledge. Each module introduces core concepts followed by interactive activities, case studies, and role-plays to ensure participants can apply learning immediately in the workplace. Through guided exercises, group discussions, and scenario simulations, participants practice decision-making, communication, and problem-solving in multicultural contexts. By the end of the course, learners leave with actionable skills, confidence in cross-cultural interactions, and strategies to foster a truly inclusive and productive work environment.