Master the Art of Customer Service in Riyadh

Customer service is the backbone of any successful business. It shapes your brand identity and directly impacts your bottom line. Our comprehensive customer service training program empowers participants in Riyadh with the skills and knowledge to become exceptional customer service professionals.

Key Benefits:

• Enhance customer loyalty and retention in your Riyadh business.
• Equip your team to handle difficult situations effectively.
• Develop strong communication and interpersonal skills.
• Foster a positive customer experience culture.

Course Objectives:

• Understand the role of exceptional customer service in business success.
• Develop essential interpersonal skills for building rapport.
• Master effective communication techniques, including active listening.
• Learn strategies for handling challenging customer interactions.
• Exceed customer expectations and build lasting relationships.

Topics Covered

• Define customer service and the concept of customer service standards and excellence from a School perspective.
• Concept of internal and external customers, Role and responsibility of customer service professionals Concept of customer service orientation.
• Benefits of providing excellent customer service, concepts of returning customers and referrals.
• Defining customer loyalty and retention, Concept of customer retention rate CRR and its impact on overall business.
• Essential interpersonal skills for customer service professionals- positive attitude, self-confidence and motivation, assertiveness, enthusiasm, empathy, etc.
• Emotional intelligence skills for Customer service professionals
• Communication skills – the role of voice tone, clarity and pace, Importance of asking the right questions, and the concept of anticipation and being non-judgmental.
• Dealing with difficult people and situations, Managing stress and conflicts, Understanding defined escalation points  
• Usage of words and phrases that generate calmness and trust and avoid words and phrases that creates negativity. Concept of What to say Vs How to say
• Effective body language, Proxemics and listening skills. Telephone skills and etiquette.
• The 5 essential factors of customer loyalty- Convenience, CS expectation, CS experience, Personal touch and Rewards
• Customer Service Recovery- CSR and CSR Paradox
• Role and requirement of cultural awareness, and intelligence in Customer Service –with special reference to Dubai
• Sensitivity, confidentiality and ethical conduct at work
• Role and impact of social media in Customer Service

Who is it for:

• All current Customer service professionals who wish to improve and enhance their customer service skills and advance their careers.
• All aspiring candidates who wish to join the customer service sector as their chosen profession

Training methodology

Our customer service training program delivers a dynamic learning experience through a blend of interactive methods. From engaging lectures and visually rich Prezi presentations to hands-on practice with mock sessions and role-playing, you'll gain the skills needed to excel.

Benefit from comprehensive course materials, including study guides and practical exercises, to reinforce your learning. Our expert instructors facilitate discussions and provide feedback to ensure your success.

Advance your career with IIPD Global's customer service training. Develop the expertise to become a high-performing customer service professional. Enroll today!"