Effective Strategies for Managing Challenging People

In today's dynamic and diverse workplace environments, the ability to effectively manage individuals who present challenges is paramount. This course, specifically tailored for Riyadh, Saudi Arabia, is designed to equip participants with invaluable skills in navigating complex situations, addressing confrontational scenarios, and fostering productive interactions.

Professionals often encounter Individuals with challenging behavior traits. Through this course, participants will gain deep insights into identifying these traits and understanding the underlying causes behind such behaviors. By comprehensively understanding the root causes, attendees can proactively address challenges and foster a more harmonious work environment.

Our commitment is to ensure that participants depart from this course armed with practical skills and a heightened understanding of effectively managing challenging People. By leveraging the strategies and techniques taught in this course, professionals in Riyadh, Saudi Arabia, can enhance their ability to navigate complex situations, foster productive interactions, and drive positive outcomes in their respective roles.

Objectives:  

• Creating a long-term strategy to manage difficult people?
• Gain self-awareness and Interpersonal skills to manage people
• How to deal with conflicts, physically and emotionally?
• Learn how to commit to action and get optimum results next time you are challenged by a difficult person.  
• Understand and practice the structured process of giving and receiving feedback

Topics:

• The concept of personal presentation.
• The four responding styles, when to use them and where should you avoid using them?
• Responding with Empathy- Active listening techniques
• Techniques of probing and prompting  
• Understanding and usage of verbal and non-verbal language
• Interpersonal skills to manage conflicts
• Role of confidence, Attitude and Assertiveness
• Conflict resolution process
• APA communication model and how can you use it to manage difficult people?
• The 5-Step Guide to Confrontations
• Preventing a challenging conversation by choosing the right words  
• Dealing with toxic statements, phrases, gestures and How to avoid using them and handle people who use them on you?
• The characteristics of difficult people and techniques to deal with them.
• Understanding motivation to understand behavior
• Understanding culture to interpret behavior
• The art of giving feedback
• Feedback process- Best practices
• Feedback for Reinforcement and redirection

Who is it for:  All employees who wish to improve their people-handling skills.

Training methodology:

The training will adhere to contemporary adult learning principles. It is designed to be engaging and interactive, incorporating various teaching methods such as brief lectures, Prezi presentations, real-world examples, hands-on activities, role-playing exercises, video presentations, group discussions, and energizing activities interspersed throughout the sessions.

This training program places a strong emphasis on active participation and experiential learning. It involves activities like role-plays and group tasks, followed by thoughtful discussions and debriefing sessions. There will be ample opportunities for trainees to ask questions and review key concepts during Q&A and recap sessions.

Each trainee will receive comprehensive course materials, including study materials, handouts, and activity sheets to support their learning experience.

This course is more than just theory; it's a dynamic learning experience enriched with practical examples, engaging case studies, interactive exercises, and immersive role-plays. We believe that effective interpersonal skills are essential in both personal and professional life, and this course equips you with the tools and knowledge to excel in this crucial area.

In conclusion, this course offers a tailored approach to equip professionals in Riyadh, Saudi Arabia, with the skills and strategies necessary to thrive in today's dynamic workplace environments. By understanding challenging behaviors, mastering conflict resolution techniques, and navigating complex interpersonal dynamics, participants will emerge as effective leaders capable of fostering collaborative and productive work environments.