Assertiveness and Conflict Handling Training

Effective communication is the cornerstone of professional success, and being assertive is key to achieving it. This Assertiveness Training Course in Riyadh empowers professionals to express themselves confidently, set healthy boundaries, and navigate challenging situations with clarity and respect. From managing teams to negotiating with clients or fostering positive workplace relationships, assertiveness helps achieve productive, win-win outcomes while maintaining professionalism and empathy.

In Riyadh’s dynamic corporate environment, neither passivity nor aggression leads to sustainable results. This program equips participants with practical tools, proven techniques, and hands-on exercises to strike the perfect balance between confidence and understanding. Delivered by expert trainers, the course combines behavioral psychology, communication strategies, and real-life Saudi workplace scenarios, ensuring participants acquire skills that can be applied immediately.

Who Should Attend

This course is ideal for professionals in Riyadh and across Saudi Arabia who want to strengthen workplace communication:

• Managers, team leaders, and supervisors are seeking to enhance staff engagement.
• HR, sales, and customer service professionals handling high-pressure situations.
• Employees looking to improve assertiveness and boundary-setting.
• Individuals focused on personal growth and confidence-building.
• Corporate teams aiming to reduce conflicts and foster a positive communication culture.

Course Benefits & Learning Outcomes

Participants completing this training will be able to:

• Understand the differences between passive, aggressive, and assertive behaviors.
• Identify their own communication style and adapt to others effectively.
• Enhance verbal communication, body language, and active listening skills.
• Master assertiveness techniques like “Fogging,” “Broken Record,” and the DESC Script.
• Say “no” constructively without straining professional relationships.
• Resolve conflicts using workable compromises and win-win strategies.
• Apply Transactional Analysis to improve leadership communication.
• Gain confidence through practical role-play exercises and scenario-based learning.
• Career Advantages: Build leadership credibility, negotiation ability, and team collaboration.

Why Choose This Course in Riyadh

• Expert Trainers: Delivered by certified behavioral and communication specialists with extensive corporate experience.
• Globally Recognized Certification: Receive an industry-relevant certificate upon completion.
• Flexible Learning Options: Available in-person in Riyadh, Jeddah, Dammam, and online across Saudi Arabia.
• Corporate Customization: Training modules tailored to organizational needs and challenges.
• Interactive Learning: Hands-on workshops, role-plays, and real-life case studies ensure immediate applicability.

Course Outline

Assertiveness and Conflict Handling Training helps professionals develop the balance between confidence and empathy in challenging situations. Participants learn how to express themselves clearly, manage difficult conversations, and turn conflicts into opportunities for understanding, collaboration, and stronger workplace relationships.

Introduction to Assertiveness

• What assertiveness truly means
• Misconceptions about assertiveness
• Importance of assertiveness in professional and personal growth 

Behavioural Styles

• Recognizing passive, aggressive, and assertive behaviors
• Adapting to different personality types
• Building positive workplace relationships in Riyadh-specific contexts

3. Effective Communication

• Making a strong first impression
• Body language for assertive communication
• Enhancing verbal and non-verbal communication
• Active listening techniques
• Applying assertiveness in everyday conversations

4. Assertiveness Techniques

• Positive self-talk to boost confidence
• Using the Fogging Method for criticism
• The Broken Record Technique for consistency
• Expressing negative feelings constructively
• Saying “No” without damaging relationships
• DESC Script: Describe, Explain, State, Commitment 

5. Transactional Analysis

• Understanding interpersonal dynamics
• Applying transactional analysis to workplace scenarios
• Improving communication with colleagues and clients

6. Conflict Resolution & Workable Compromise

• Implementing win-win strategies
• Negotiation and collaboration techniques
• Choosing the right assertiveness approach for each situation

7. Role-Play & Practical Exercises

• Hands-on practice with realistic workplace scenarios
• Constructive feedback and coaching
• Building long-term confidence through experiential learning

Methodology

Our Assertiveness Training in Riyadh uses a highly interactive methodology combining theory, practical exercises, and real-life workplace scenarios. Participants learn through engaging workshops, role-plays, group discussions, and hands-on simulations, ensuring that every concept is immediately applicable. The program emphasizes personalized feedback, behavioral analysis, and situational practice to build confidence, strengthen communication skills, and improve workplace interactions. This approach ensures that learners not only understand assertiveness but can also implement it effectively in their professional and personal lives.